When choosing a hotel to stay in, clients may have several concerns: proximity to the city centre, the star rating, the size of the room and more. But one of the most important deciding factors is how good the internet connection is.
Increasingly, clients will not stay in a premises that has poor quality voice and data communications. It is a requirement to have great mobile signal in the building, and hotels with excellent communications will rank highly on websites that rate hotels.
Keeping clients happy improves visitor experience and attracts customers who will stay longer and spend more money in the hotel.
How to improve mobile signal in a hotel?
Choose a system that will enable signal throughout your hotel despite building materials
Modern hotels require a system that will ensure good quality voice calls and high speed data throughout the hotel. From bedrooms, conference rooms and restaurants, to car parks and spa facilities, a system is required with low management overhead. The simplest solution is one that enables guests and staff to communicate and access the internet using their own mobile phone on their own data plan. However, thick walls and triple glazed windows prevent the mobile signal from entering the building, and this results in clients receiving no mobile signal as soon as they enter the building. A Stella Repeater System takes the signal from outside the hotel from all operators, and distributes it inside the building, providing mobile coverage to all desired areas within the building.
Choose a system that will amplify all operators for unlimited numbers of people.
Many different groups of people occupy hotels, including staff who work there every day, transient clients attending business conferences and guests on holiday - large numbers of people all using different mobile operators. By far the easiest solution is a system that allows each person to use their own phone working off their own data plan and using their own mobile provider. 5G offers lightning fast speeds, often superior to WIFI, and high-end customers expect such speeds in hotels of all standards. Stella’s repeater system amplifies the 5G, 4G and 3G signal of all mobile operators allowing unlimited numbers of people to use voice and high-speed data, while working off their own data plan.
Ensure it is a low management system
It is no longer acceptable for hotels to ask their clients to log into the hotel WiFi in order to access the internet that can often become congested as more people use it. This is particularly important if the hotel hosts meetings or conventions. It is not acceptable to ask clients to use land lines to make phone calls. Clients expect the convenience of being able to use their own phone and tablet for voice and data communications. With the Stella Repeater System, the hotel does not have to manage WiFi passwords or worry about GDPR issues. Clients use their own mobile provider, as they would in their own homes. The security, when using the mobile operators network, is far superior to anything that a local WiFi provider can offer.
Ensure a system that allows contactless payments.
Mobile payment services have changed the way we transfer money and pay for goods. It has put mobile phones at the centre of all transactions. Hotels rely on digital amenities such as mobile check-in and check-out as well as contactless entry. Mobile ordering for room service is commonplace and mobile pay is available at stores and kiosks. In the hotel restaurant, bills are now split using online services like Revolut. Clients expect to be able to use their phones to make payments. Access to mobile signal enables online payment services like Google and Apple Pay. These days, customers simply tap their phone to make a payment and it is essential for staff to be able to transact payments quickly and efficiently. The Stella Repeater System provides mobile signal for all mobile payment systems, including hand held VISA terminals and e-parking metres.
Building plans can be uploaded to the Stella Online Planning Tool to plan and troubleshoot the repeater installation layout. This helps the installer to provide more accurate quotations as only the required material is purchased, and also saves the installer time when doing the installation.
Post Installation Management
Stella iRepeater Systems can be fully monitored online using Stella’s cloud based, remote management system. The system can be remotely monitored and calibrated, ensuring it is always performing at the optimum level.
Inquire how to improve your mobile signal with our expert engineers
Hotels Success Stories
After the initial installation cost, the system is very cost effective to run. The system acts as a Passive DAS system which means that it uses very little energy. Passive elements such as the internal antennas and splitters use no electricity and the repeaters themselves use the equivalent power usage of a light bulb. This makes them a very sustainable, environmentally friendly solution. The main cost benefit however, is the increase in efficiency from staff as, for example, payments can be taken quickly, by payment terminals working speedily.
In hotels and other businesses, staff costs are reduced when a repeater system is installed, as staff can take payments quickly and use apps to automatically check staff in. There is no need to manage WiFi passwords or deal with customer questions or complaints regarding unusably slow internet. When the Stella Repeater System is installed staff and guest satisfaction is greatly improved.
Stella repeaters amplify the signal for all mobile operators in Europe, the Middle East and Asia.
Stella has repeaters that support 5G, 4G, 3G, 2G voice and high speed data.
Many hotels experience little or no mobile signal inside the building, even when they are located in big cities. Walls are usually thick stone, or mass concrete. Windows are usually triple glazed, and the doors are often fire-proof doors which contain a layer of metal within. All this prevents mobile signal from entering the rooms. Hotels are often located within one hundred metres of the operator’s tower but still experience poor signal inside. Customers and staff may have to stand beside the window to get a good signal. This is far from ideal.