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When choosing a hotel to stay in, clients may have several concerns: proximity to the city centre, the star rating, the size of the room and more. But one of the most important deciding factors is how good the internet connection is.

Increasingly, clients will not stay in a premises that has poor quality voice and data communications. It is a requirement to have great mobile signal in the building, and hotels with excellent communications will rank highly on websites that rate hotels.

Keeping clients happy improves visitor experience and attracts customers who will stay longer and spend more money in the hotel.

Hotels Case Studies

How to improve mobile signal in a hotel?


Choose a system that will enable signal throughout your hotel despite building materials

Modern hotels require a system that will ensure good quality voice calls and high speed data throughout the hotel. From bedrooms, conference rooms and restaurants, to car parks and spa facilities, a system is required with low management overhead.  The simplest solution is one that enables guests and staff to communicate and access the internet using their own mobile phone on their own data plan. However, thick walls and triple glazed windows prevent the mobile signal from entering the building, and this results in clients receiving no mobile signal as soon as they enter the building. A Stella Repeater System takes the signal from outside the hotel from all  operators, and distributes it inside the building, providing mobile coverage to all desired areas within the building.


Choose a system that will amplify all operators for unlimited numbers of people.

Many different groups of people occupy hotels, including staff who work there every day, transient clients attending business conferences and guests on holiday -  large numbers of people all using different mobile operators. By far the easiest solution is a system that allows each person to use their own phone working off their own data plan and using their own mobile provider. 5G offers lightning fast speeds, often superior to WIFI, and high-end customers expect such speeds in hotels of all standards. Stella’s repeater system amplifies the 5G, 4G and 3G signal of all mobile operators allowing unlimited numbers of people to use voice and high-speed data, while working off their own data plan.


Ensure it is a low management system

It is no longer acceptable for hotels to ask their clients to log into the hotel WiFi  in order to  access the internet  that can often become congested as more people use it. This is particularly important if the hotel hosts meetings or conventions. It is not acceptable to ask clients to use land lines to make phone calls. Clients expect the convenience of being able to use their own phone and tablet for voice and data communications. With the Stella Repeater System, the hotel does not have to manage WiFi passwords or worry about GDPR issues. Clients use their own mobile provider, as they would in their own homes. The security, when using the mobile operators network, is far superior to anything that a local WiFi provider can offer.


Ensure a system that allows contactless payments.

Mobile payment services have changed the way we transfer money and pay for goods. It has put mobile phones at the centre of all transactions. Hotels rely on digital amenities such as mobile check-in and check-out as well as contactless entry. Mobile ordering for room service is commonplace and mobile pay is available at stores and kiosks. In the hotel restaurant, bills are now split using online services like Revolut. Clients expect to be able to use their phones to make payments. Access to mobile signal enables online payment services like Google and Apple Pay. These days, customers simply tap their phone to make a payment and it is essential for staff to be able to transact payments quickly and efficiently. The Stella Repeater System provides mobile signal for all mobile payment systems, including hand held VISA terminals and e-parking metres.